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Utilities Department
Home Online Services

Welcome to the City of Avon Park's online Customer Service Center for your City utility account. You can now pay and view your City utility account information online, anytime.

Please Note:  You must have email to use Online Services, and your browser (Explorer, Netscape, etc.) must be capable of 128-bit encryption to ensure your security. Please verify this with your software manufacturer or internet service provider if you have trouble accessing the Online Services, and upgrade your browser if necessary.

You will need to register first in order to view your account or pay online. Follow the instructions listed below for "First Time Users" to register if you have not already done so.

Already registered?
Go to Account Login.

First Time Users

To begin your registration, you will need:

  • Your utility account number (located on your utility bill)

  • Cycle/Route (located on your utility bill)

  • Last Payment Amount

  • Email address

Please note that registrations must be completed online for verification of account information.

Registration Process:

  1. Click on "Account Login," and then click "Create PIN" to begin your registration process. Fill in the above information, then click "Submit."

  2. Once you have successfully created your new PIN, you will receive an email confirming your new PIN along with a link to complete the registration process.

  3. Click on the link contained in the email verification. This will direct you to the Sign-On screen where you will enter your utility account number and the new PIN that you just created. Click "Sign-On".

  4. Registration is complete. You may now proceed to access and view your utility account.

What are the benefits of online viewing?

Internet access improves customer service by giving you, the customer, online access to your account information any time of the day or night, seven days a week from the convenience of your home or office. Why call a customer service representative in order to answer your standard billing or inquiry issues? You can now access the following information whenever you want:

  • Payment history
    View you account's payment history, including pending payments.

  • Customer account information
    View account information, account status and balance, last bill sent, and last payment received.

  • Consumption summary information
    Display your account's consumption summary information for each meter, including last reading, average daily usage, and period usage.

  • Consumption summary graphs
    Generate your account's consumption graphs for the last three years.

  • Customer billing history
    View your account's service summary information, including the service status, the start and stop dates, and the average charge based on the previous 12 months.

  • Service summary graphs
    Display in graph format you account's last twelve billing amounts.

  • Customer billing statement
    View your account's customer billing statement that provides a detailed reading and charges for a specific bill.